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RowedBiker > Support

RowedBiker Support

Our support email address is Your email will go directly into our Trello tracking system and we’ll contact you as soon as we can.


Connection Issues

Here are some things to try if you are having trouble getting connected.

1) Make sure the app supports Bluetooth Cycling Power or FTMS devices.

2) Make sure you arn't connecting to RowedBiker from two different apps at the same time. i.e. running both Zwift and TrainerRoad.

3) Some of the PM5 comm errors below can cause app connection issues as well.

PM5 Comms Errors

Here are some things to try if you are having trouble getting connected.

1) Disconnect other Bluetooth devices from the iOS device where RowedBiker is running. Especially "classic" Bluetooth devices like headphones as they use a LOT of Bluetooth resources and can "starve" the PM5 connection.

2) Shut down all apps and devices that could be connecting to your PM5 over either ANT or Bluetooth, other than RowedBiker. This includes things like Garmin, PainSled, ErgData, etc.

3) The PM5 appears to be fairly sensitive to RF interference. Bluetooth uses the 2.4GHz spectrum which can be congested. Try moving your WiFi devices to Ethernet connections, or to the 5GHz band. It's hard to do, but try to disable automatic video or software downloads and updates on your WiFi devices that are near your PM5. They can randomly start up at any point and saturate the spectrum.

4) If the phone you are running RowedBiker on is using a 2.4GHz WiFi connection, consider turing it off during your row. This is especially true if your pain cave has bad WiFi coverage as this can cause your phone to generate a lot of 2.4GHz interference as it retries data transfers. Consider putting a 5GHz WiFi router in your pain cave and prioritizing it so your WiFi devices will connect to it first.

5) Ignore the errors and just live with it. Most of the time your power information will keep coming through so if you are OK with not seeing your monitor output, you can just leave the errors on the display.